Organizational & Operational Principles
Technical Operating Principles (OIT commits):
Principle #1: User experience matters
Statement | Considering the user perspective in how we implement our services is integral to the satisfaction of our customers. |
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Principle #2: Security is foundational
Statement | Keeping security in mind for the lifecycle of all services ensures systems and data are accessible, trustworthy and protected from unauthorized access and use. |
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Principle #3: Simple and sustainable
Statement | Designing and implementing simple and not over-architected technical solutions minimizes complexity, and increases maintainability. |
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Principle #4: Data is an asset
Statement | Promoting a thoughtful data mindset including a data sharing culture facilitates the effective, efficient, and secure consumption of data across campus. |
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Principle #5: Maximize Interoperability
Statement | Select or design systems that promote interoperability for data, applications, and technology. |
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Principle #6: Prioritize automation
Statement | Taking the time and resources to replace manual processes with automation is vital in reducing waste. |
Rationale | Automation improves accountability, efficiency, and predictability, while reducing cost, variability, and risk. |
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Business Operating Principles (OIT commits):
Core principles are that guide us in deciding how to run OIT as we provide high-value services to campus.
Principle #1: Strategically use governance
Statement | We make strategic IT decisions through coordinated, transparent IT governance practices and processes.聽 |
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Principle #2: Act as good financial stewards
Statement | We act as good stewards of financial resources by estimating and documenting the costs of all proposed services by continually evaluating the total cost of ownership (TCO) for existing services and asking a set of cost/benefit questions before making a new or considering the continuation of an IT investment. |
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Implications | To make informed decisions regarding resource allocations and evaluate opportunity costs relative to other budgetOIT priorities, IT investments should be evaluated using a forward-looking cost/benefit analysis guided by the following questions:
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Principle #3: Innovate where it matters
Statement | Given resource constraints, we are selective on the type of innovations we pursue to maximize impact. |
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Principle #4: Limit Redundancy and Control IT Sprawl
Statement | We use existing services and technical solutions wherever possible and avoid having multiple solutions that meet the same or similar needs.聽 |
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Principle #5: Understand Higher Ed Landscape
Statement | We seek to understand technologies, services, and practices that are standard or well accepted in higher education and use them whenever practical.聽 |
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