Equity, Innovation and Wellness: Redefining Health Care at Â鶹Ãâ·Ñ°æÏÂÔØBoulder
At the Â鶹Ãâ·Ñ°æÏÂÔØ, Medical Services is transforming campus health care in ways that go beyond expectations. By combining cutting-edge technology, innovative programs, and an unshakable commitment to inclusivity, the team ensures that every student receives timely, personalized, and high-quality care. From reimagining diagnostics to championing holistic wellness, Â鶹Ãâ·Ñ°æÏÂÔØBoulder is raising the bar for student health and well-being.ÌýÌý
A Commitment to Equity: HEI Leader StatusÌý
In 2024, the Wardenburg health center was named a Top Performer in the Human Rights Campaign . The HEI is a national benchmark for LGBTQ+ inclusivity, assessing healthcare facilities' policies and practices related to equity and inclusion for LGBTQ+ patients, visitors, and employees.  This recognition underscores the team’s commitment to creating an environment where every individual, regardless of identity or experience, feels respected and supported. By prioritizing inclusive practices, the team ensures equitable, affirming care for all.Ìý
Innovations in Diagnostic and Laboratory ServicesÌý
Radiology and Laboratory Services y are leveraging technology to transform the diagnostic process, ensuring quicker, more precise results and a better student experience.Ìý
Radiology AdvancementsÌý
Radiology has implemented state-of-the-art digital x-ray systems, reducing radiation exposure and enabling faster, safer imaging. Upgraded ultrasound software provides more detailed readings, cutting turnaround times from 5–7 business days to just 24–48 hours. These advancements minimize stress for students, ensuring they receive timely diagnoses and swift access to treatment.Ìý
Laboratory ExcellenceÌý
The Lab has made significant strides through a strategic partnership with LabCorp, streamlining phlebotomy and reference lab services. This collaboration has reduced turnaround times for test results and cut costs. Additionally, the lab has expanded its in-house testing capabilities, reducing the need to send samples to external labs. This expansion not only decreases costs but also expedites result delivery, allowing students to receive faster diagnoses and treatment.Ìý
Patient-Centered ToolsÌý
Medical Services has transformed access to care by integrating patient-centered innovations like geofencing technology, text reminders, and streamlined scheduling via the patient portal. These tools make it easier for patients to manage their health care while ensuring their time and needs are prioritized.Ìý
Geofencing, a location-based technology, detects when patients arrive within a specific area around the clinic. This allows for an automated check-in process and reduces the need for traditional front desk interactions. Since its implementation, geofencing has decreased check-in times by 25%, helping appointments run on schedule.Ìý
Scheduling enhancements to the patient portal have further empowered patients to manage their health care with ease. Over the past few years, the proportion of provider appointments scheduled online by patients has risen from 26 to 55 percent, showcasing the effectiveness of these tools in simplifying scheduling, follow-ups, and communication with providers.Ìý
Enhancing Patient Safety: Medication Error-Free for 137 DaysÌý
This year, the clinic achieved a remarkable 137-day streak without a single medication error—three times longer than previous records. This milestone reflects the team’s focus on process improvements, automation, and targeted training. Their efforts demonstrate an ongoing commitment to student safety and well-being.Ìý
Bridging Gaps in CareÌý
The Referral team plays a vital role in connecting students to specialized services. In 2023, more than 3,000 patients received referrals to external providers, who are part of the clinic’s referral network. This network is strategically chosen to reduce wait times for certain specialties by as much as five weeks. Referral Coordinator ÌýAndrea Wittenburg’s dedication exemplifies the department’s patient-first approach, making life-changing care more accessible.Ìý
Expanding Holistic Wellness on CampusÌý
As part of Health and Wellness Services, Medical Services understands that health encompasses more than physical care—it also involves mental and, emotional,well-being. This holistic philosophy drives programs that engage students and staff across campus.Ìý
Physical Therapy and RecoveryÌý
Physical Therapy appointments surged by 14% last year, with first-time visits up 32%. Treatments like blood flow restriction therapy are transforming recovery outcomes for post-operative and injured students. Additionally, the team collaborates with the FitWell Suite to educate future personal trainers and campus staff on pain science and musculoskeletal health.Ìý
Massage Therapy InternshipsÌý
Last year, the Massage Therapy team launched an internship program that mentored 12 interns and provided affordable massage therapy to Â鶹Ãâ·Ñ°æÏÂÔØstudents and staff. Feedback overwhelmingly affirmed the program’s value, with 98% of surveyed participants planning to return.Ìý
Nutrition Education and ServicesÌý
Nutrition Services is redefining student access to nutrition care through innovative practices and expanded availability. By transitioning to 60-minute appointments for all visits, the team has enhanced the depth and quality of consultations, resulting in improved outcomes and higher follow-up rates. Increased appointment options, including more flexible scheduling across days, times, and modalities, have further reduced barriers to care. Beyond appointments, the registered dietitian nutritionist (RDN) team has engaged the campus community with guest lectures and presentations, educating students on the vital role of nutrition in overall wellness and reshaping how they approach their health.Ìý
Collaboration and Community CareÌý
Medical Services extends its impact beyond the clinic through strategic partnerships and outreach programs:Ìý
- Acupuncture and mindfulness: Integrated group acupuncture sessions, mindfulness workshops and community massage partnerships to support cost-effective holistic wellness for students and staff alike.Ìý
- Student education: Partnerships with Â鶹Ãâ·Ñ°æÏÂÔØAnschutz and Regis University provided hands-on clinical training for doctoral students in physical therapy, fostering the next generation of health professionals.Ìý
These initiatives highlight the department’s commitment to blending innovation, education, and accessibility to meet the evolving needs of the campus community.Ìý
A Vision for the FutureÌý
Â鶹Ãâ·Ñ°æÏÂÔØBoulder’s Medical Services department is more than just a health care provider—it is a cornerstone of student success. With over 40,000 patient visits annually, the team remains steadfast in its mission to advance equity, innovation, and holistic wellness. By embracing cutting-edge practices and expanding partnerships, Medical Services is shaping a healthier, more inclusive campus for years to come.Ìý